01-31-2025 11:32 AM - last edited on 01-31-2025 01:54 PM by SamanthaW
Hello, I am in Brazil and bought a Pixma G6010 multifunctional printer. It's wonderful, but the other day some paper got caught in it. I got it all cleaned out. It still showed the 5100 error. I took it to a shop and they changed a sensor. Now, it will print 4 or 5 copies, then shows the 5100 error again. I turn it off, turn it back on, it will print 4 or 5 pages then the error shows again. I appreciate any help to fix this problem. I print tons of copies almost everyday and really do love this printer. Thank you!
02-03-2025 11:27 AM
Hi AltheaLu. Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA G6010 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
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