Hi curranr,
The 5100 error can be caused by a paper jam. Please follow the steps provided on this page to check your printer for jammed paper/foreign objects:
https://ij.manual.canon/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/ERR_Contents0200.html?ref=ERR_C...
Next, please turn your printer off and then back on.
The moment you hear mechanical noises from your MX922, please pull the power cord.
The print carriage should now be freed and you should now be able to move it back and forth.
Once you have freed the print carriage, please clean the encoder:
Clean the timing (encoder) strip - MX922
If the 5100 error persists after performing all of the above recommended solutions, your PIXMA MX922 would require service. If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA MX922 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
