PIXMA MX922 - Stopped Scanning

[HRGuru1955]

I have a Mac aligned to this MX922 series printer - printer purchased in June 2018/  The printer has worked great, however the scanner stopped working.  Although I just recently noticed the problem when I tried to scan a doc, it appears the issue must've arisen after the last macOS update to Sequoia 15.3.2. Now, I get the following error message:

Cannot communicate with scanner for these reasons:  - Scanner is turned off.   - USB cable is disconnected.  2.156.0

I am tech challenged and don't know how to find a driver to fix the issue, if it's fixable at all.  I guess I can't complain about the printer given its age and it only cost me $100 when I bought it.  But I'd like to try to see if a driver install will fix it before I venture into another Pixma purchase. 

[Patrick]

Hi HRGuru1955,

The PIXMA MX922 is not supported with macOS v15 (Sequoia).  You are eligible for Canon's Upgrade Program. This is for out of warranty units which are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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