PIXMA MX922 Shuts Off and Won't Come Back On

[Rhahn2796]

I went to copy and the printer shut completely off.  I unpluged for over a half hour and still will not come back on. Any suggestions?

[Patrick]

Hi Rhahn2796,

Please disconnect the power cord and then connect it directly to a different wall outlet, without a surge protector or power strip.

If your PIXMA MX922 still does not power on, your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.