PIXMA MX922 Has Stopped Printing

[CB27]

I have a canon Pixma Mx922 printer. I purchased ink cartridges from a online ink cartridge company. After placing the new cartridge in the printer it gave me a error message:support code B200 see manual and contact canon technical service department. The problem I'm having is; the web site is not customer friendly for seniors like myself, everything is foreign to me. Can someone walk me through the process of clearing the error message per the manual available on line? I'm so lost without the ability to print my documents and files.

[StevenMOD · Accepted solution]

Hi CB27,

The B200 is a general hardware failure error and the printer would need to be replaced. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[CB27]

Thank you, when i go to canons registration page it doesn't advance to the next step. I'm lost at that point.

I will call you Monday at 9:00am CST, thank you.