PIXMA MX922 Has Quit Printing

[marconnie]

Our 2 year old MX922 has quit printing; it started with not printing pdf files and now won't print anything. It worked fine until about 2 weeks ago, and nothing was installed around that time. Ink levels are good, and I've installed driver updates from Canon. Any help? Thanks.

[Hawaiianeskimo1]

After deep cleaning the print head and test printed on my 2 year old MX922, the printer shuts down without me physically turning it off, then when I try to turn back on, the copy light flashing blue and the LCD screen turned white with no messages, and the rest of the lights such as OK button etc were off, no wireless light on either. Is there any way to fix it myself without having my printer shipped to a service center? I live in Hawaii.

[Michael]

Hawaiianeskimo1,

Try unplugging the power for about 25-30 minutes to see if this will resolve the issue.

If the error remains, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[marconnie]

Thanks for the response Hawaiianeskimo1. The issue was resolved with 2 deep cleanings!

[mwaddell]

My MX922 printer will not print either.  It makes all the noise like it is going to print, feeds the paper through, and it comes out blank everytime.  It is not low on ink as I just replaced all of the ink cartridges.  Please help!

[marconnie]

Deep cleaning, twice, worked for me. And it's still working well! Good luck.

[mwaddell]

I did the deep cleaning 2x and still nothing. Thanks for the reply!!

[Patrick]

Hi mwaddell,

Please make sure that all of the ink tanks are inserted correctly and each ink tanks' light is lit.

Perform up to 3 deep cleanings,

If you are still not able to print, your PIXMA MX922 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.