04-21-2020
05:50 PM
- last edited on
04-24-2020
10:07 AM
by
Danny
Hi,
I don't know what I mistakenly changed, but I did something and now I can't scan to my MacBook Pro. I also can't seen to get a person. I tried calling support, but it doesn't recognize my phone number. I registered yesterday though I bought the printer about 9 mos. ago. Can someone help?
04-21-2020 06:02 PM
Hello!
So that the Community can help you better, we will need to know exactly what model printer you're using.
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
04-21-2020
06:46 PM
- last edited on
04-21-2020
06:48 PM
by
SamanthaW
I have PIXMA MX922 that no longer will scan. You suggest I try Canon "support" - there is NO support. I tried "chat" but was getting messages from a robot or automated response that was of no help.
Money is limited & I've only had this machine for about a year or less. Still, looking for alternatives online as many stores are closed in CA. Even looked at the top-rated multi-function brands. Canon used to be known for helpful live support & that's no longer available.
My MX922 is wireless but keep getting pop-up w/your machine isn't connected via USB. Dah!
My frustration is recognizable by you, I'm certain. But, what was isn't anymore.
[Removed personal information per Forum Guidelines]
ID: iap59
04-22-2020 09:57 AM
Greetings,
For help with Wireless connection, start here:
The steps might require that you remove the device and start over.
The latest drivers for your device are avaialble here:
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
04-22-2020 02:44 PM - edited 04-22-2020 02:48 PM
Hi iap59,
When you get to the chat bot, ask to speak to a live person. The chat bot will put you in contact with one of our chat agents who would be happy to assist you with your scanning issue. Chat agents are available from 8am-8pm EST ( exculding holidays).
We look forward to hearing from you.
04-21-2020 09:39 PM
I have a Pixma MX492.
04-22-2020 02:48 PM
Hi ebersocats,
So we can best assist you with your scanning issue, please click HERE to open the support page for your MX492.
When you get to the chat bot, ask to speak to a live person. The chat bot will put you in contact with one of our chat agents who would be happy to assist you with your scanning issue. Chat agents are available from 8am-8pm EST ( exculding holidays).
We look forward to hearing from you.
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