Hi Patrick,
I got the following message from Canon Email support. I think it will work because IJ Scan Utility is not listed in the installed programs.
I have not yet followed the procedure because the printer is installed on my Mother's computer. (Windows 8.1 - 64bit)
I AM POSTING THIS SOLUTION IN CASE IT HELPS SOMEONE ELSE. THANKS FOR YOUR REPLY.
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When the printer drivers and IJ Scan Utility were installed, they may have not installed completely successfully, which may causing the scanning issue being experienced. I would like to have you uninstall the printer and IJ Scan Utility, then reinstall them in a Selective Startup mode to see if this will allow you to scan successfully. Putting the computer in a Selective Startup mode will temporarily disable any applications that may be causing a conflict with the printer and scanning software installation. Once the printer and scanning software are reinstalled successfully, we will then put the computer back in a Normal Startup mode. To uninstall the printer, please follow these steps:
1. On your keyboard, hold the Windows key and press " X ".
2. Click CONTROL PANEL.
3. Select the UNINSTALL A PROGRAM option under the PROGRAMS section.
4. Locate your PIXMA MX922 printer in the list and select the UNINSTALL option.
5. Press the EXECUTE button, and if prompted if you are sure that you want to uninstall the drivers, please click on YES. Please note:
6. The printer drivers should begin uninstalling. Once uninstallation is completed, please press the COMPLETE button to finalize the uninstallation.
7. Please also uninstall the IJ Scan Utility program.
Once the printer and the IJ Scan Utility have been uninstalled, we can now go into the selective startup mode to reinstall the printer and IJ Scan Utility using the latest drivers from the Canon USA website. To go into Selective Startup mode, please follow these steps:
1. Press the Windows key + the "R" key to open the Run dialog box.
2. In the Run window type: Msconfig
3. Hit enter on the keyboard.
4. In the System Properties screen, choose 'Selective Start Up'.
5. Uncheck the box labeled 'Load Start Up Items'.
6. Click Apply.
7. Under the Services tab, click on 'Hide all Microsoft Services'. Please ensure this checkbox is checked before proceeding to the next step.
8. Click 'Disable All'.
9. Click Apply.
10. Click Close.
11. Restart the computer.
When your computer restarts, you should be in Selective Startup mode. We will now reinstall the printer and IJ Scan Utility using the latest drivers from the Canon USA website. Please click here to go to the Drivers and Downloads page for the PIXMA MX922.
Once on the initial download page for your model, please do the following:
1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.
2. Next, below the red box labeled "RECOMMENDED DOWNLOADS", locate the MP DRIVERS file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.
Once you have downloaded the MP Drivers file, please right-click over it and select the RUN AS ADMINISTRATOR option to reinstall the printer and IJ Scan Utility. Once they have been reinstalled successfully, please follow these steps to go back into Normal Start mode:
1. Press the Windows key + the "R" key to open the Run dialog box.
2. In the Run window type: Msconfig
3. Hit enter on the keyboard.
4. In the System Properties screen, choose 'Normal Start Up'.
5. Click Apply.
6. Click Close/OK.
7. Restart the computer.
Your computer should now be restarted in Normal startup mode. Please try to scan again. If you still experience difficulty, please let me know and I will be happy to further troubleshoot the issue.
