04-04-2023 05:13 PM - last edited on 04-04-2023 05:27 PM by SamanthaW
I have a Pixma MX860 running on Windows 11 home, ver 22H2, with 64-bit processing system. It has provided good service and prints, copies, etc. just fine. But now, when I try scanning this message appears: "An error has occurred in the scanner driver. Abort scanner." How can this problem be resolved? thanks for any help you can provide.
04-07-2023 10:23 AM
Thanks for letting us know what Canon product you've got. The PIXMA MX860 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
04-11-2023 06:08 PM
We have another computer in our home office running on Windows 10. The scan function works just fine on that computer, so it must be the Windows 11 update. Any idea how we can tweak 11 update to accept the scan function?
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