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PIXMA MX700 error printhead not installed

jvause919
Apprentice
 
1 ACCEPTED SOLUTION

manumarti
Apprentice

Hi,

I've solved changing the print head with a new one (second hand actually).

It works now.

Regards, Manuela

View solution in original post

7 REPLIES 7

Jason
Whiz

Hi!

To ensure the most accurate information is provided, we will need to know the printer model you are using.


If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

My printer is a mx700

TR470

 

Thanks for joining the conversation, brdurham1!  This thread is over 9 years old and deals with a different printer model.  We recommend that you start a new thread to address the problem specific to your printer.

Hope to see your post soon!

Patrick
Product Expert
Product Expert

Hi jvause919,

 

Please follow these steps to try to resolve this issue:

 1.  Confirm that your PIXMA MX700 is powered on.

 2.  Pull open the paper output tray.

 3.  Lift the scanning unit (printer cover) completely. The print head will move to the replacement position.

 4.  Open the inner cover.

 5.  Remove the ink tanks by pressing the tab of each tank.

 6.  Raise the print head lock lever.

 7.  Tilt the print head slightly towards the front of the machine and lift out gently.

 8.  Place the print head in the print head holder and lower the print head lock lever carefully until you hear a click.

 9.  Insert ink tanks into the print head.

10.  Press the mark <PUSH> on the ink tank firmly until you hear a click.

11.  Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

12.  Close the inner cover and the scanning unit/printer cover.

 

If printhead error persists, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hello,

I'm facing the same error with my printer Canon PIXMA IP4200.

I've tried every solution found on the web:

  1. changed 2 ink tanks that were quite empty with new ones
  2. removed and replaced all ink tanks
  3. clean the print head

But nothing has changed, the printer still returns the error "correct print head is not installed".

I printed with no problems few days before this error started.

What can I do more? 

 

Thanks

manumart

manumarti
Apprentice

Hi,

I've solved changing the print head with a new one (second hand actually).

It works now.

Regards, Manuela

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