cancel
Showing results for 
Search instead for 
Did you mean: 

PIXMA MX492

norristowndave
Contributor

My PIXMA MX492 does not scan multiple pages now using the document feeder. It worked before but now I only can use the surface only. It also does not allow multiple pages to scan using the Canon IJ scan utility. Only 1 page at a time. 

 

Any advice is appreciated as setting check or maybe reload scan utility ?

15 REPLIES 15

Patrick
Product Expert
Product Expert

Hi norristowndave,

 

When placing the document in the automatic document feeder (ADF), your PIXMA MX492 should beep.  That is the indication that your PIXMA MX492 recognizes that paper has been loaded in the ADF.  For more information, please use this link:

 

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MX490%20series/EN/BG/bg-loading4300.html

 

Once the document is loaded, please use the IJ Scan Utility to scan.

 

Open the IJ Scan Utility and click the Settings button.  In Settings, click on Document Scan on the left side.  On the right, next to Select Source, please make sure that Document (ADF/Platen) is selected and click OK.

 

Click the Document button on the IJ Scan Utility to scan:

 

(Windows)  https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/MX490%20series/1.1/EN/SU/Top.html

 

(Mac OSX)  https://ugp01.c-ij.com/ij/webmanual/ScanUtility/M/MX490%20series/2.0/EN/SU/Top.html

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks for the advice and answers. I checked the steps and settings but the auto feeder does not grab the paper, it did beep. Is there something to verify the document feeder is working?

Hello.

 

Are you using the "Document" option in the IJ Scan Utility program or are you using a different method to scan?  Also, are you using a Windows computer or a Mac?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

getting Message also when trying to scan multiple pages from scanner top after the first page scanned ok, " failed to open a session on the device " whn select scan again. 

 

This used to work all the time for me but dont know what changed and why not now......

Yes, I selected the PDF document option. And yes I have a MAC computer

getting Message when trying to scan multiple pages from scanner top after the first page scanned ok, " failed to open a session on the device " when select scan again. What is triggering this error message. 

What version of OSX is installed on your computer?

 

To determien this, please click on the Apple in the upper left hand corner and then About This Mac.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

version 10.15.2

Mac Catalina

And I downloaded the latest version printer driver from Canon for the MAC

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!