07-11-2021 04:29 PM
My PIXMA MP495 has started giving me the "No Pages Found" when I try to print. The scan function works, but not the printer. I saw other models of this printer with similar issues. I have tried to reinstall the software/drivers from the Canon site, but still not working. I have not changed anything - that I'm aware of - on my Macbook Pro laptop.
Any suggestions? TIA
08-25-2021 03:29 PM - edited 08-25-2021 03:30 PM
Are you using your PIXMA MP495 wirelessly?
or with a USB cable?
Also, what version of OSX is installed on your Mac?
To determine this, please click the Apple in the upper left corner and then About this Mac.
08-25-2021 04:13 PM
Im on macOS Catalina v 10.15.7
and I'm using the printer with a usb plug - can get it connectely wirelessly
10-27-2021 03:59 PM
The PIXMA MP495 is not supported with macOS 10.15 (Catalina). You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
10-27-2021 05:55 PM
Thanks very much!
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