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PIXMA MP 600 Error Message: "The type of print head is incorrect. Install the correct print hd."

PMcM
New Contributor

 

Printer working just fine until above error message appeared. Light use.

Printer head removed and replaced (original) as instructed in Guide and online.

All ink cartridges also replaced.

Suggestions would be appreciated.

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi PMcM,

 

Please reseat the ink tanks and printhead following the steps on this page:

 

https://support.usa.canon.com/kb/index?page=content&id=ART127574

 

If the error persists, your PIXMA MP600 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

 

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PMcM
New Contributor

Instructions to addess issue are very clear but did nothing to resolve the issue.

Have attempted to contact Ugrade Program as suggested.

Multiple calls, wait times for ssistance vary from 32 min to 40 + min.

Yes had been working with Cannon technical support.

PMcM
New Contributor

 

Requesting a call back from someone in the below referenced Sales Department to discuss Upgrade Program.

Wait time for assistance  should include a Cannon return call or call back option.

Seems any time of day you geet put on hold with a wait time message indicate connection in 30-45 min.

I am interested in the Upgrade Program and can be reached at 208-859-2321