PIXMA MG8120: Problem with getting black color to show when performing test color

[AnneMurray2]

I have a Pixma MG8120 color printer. Due to its age, Canon tech support no longer supports it. Their chat line suggested I try this community forum site. The color of my photos were way off. I performed a color test and saw the black and cyan bars did not print. I took the printer head out and cleaned all ports equally with DI water. (Saw this method on You Tube). The color test sheet now shows all 3 shades of cyan but the black bar is still not printing. (However, printed photos are coming out way better after the clean). I did put a new black ink cartridge in. Any suggestions how to get the black bar to print?

[Ron]

Hi AnneMurray2,

Thanks for letting us know what Canon product you've got. The PIXMA MG8120 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you find a modern replacement that would meet your current needs at a discount. You can reach them Monday through Friday at 1-866-443-8002.

Hope this helps!