03-05-2018 02:31 PM
Support code 1851 - disk tray guide open.
Anyone ever get one?
The printer is brand new condition. I tried opening and closing every door. Still getting the error.
Appreciate any help.
05-07-2018 12:07 PM
Hi muirdavid,
The 1851 error occurs when the disc tray guide is open.
Please close the disk tray and press the OK button to clear the error.
The disk tray is #4 in the image on the web page linked here:
http://ugp01.c-ij.com/ij/webmanual/Manual/W/MG7500%20series/EN/BG/bg-component1100.html
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
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