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PIXMA - MG7520 - support code 1851

muirdavid
Apprentice

Support code 1851 - disk tray guide open.

Anyone ever get one? 

The printer is brand new condition. I tried opening and closing every door. Still getting the error.

Appreciate any help.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi muirdavid,

 

The 1851 error occurs when the disc tray guide is open.

 

Please close the disk tray and press the OK button to clear the error.

 

The disk tray is #4 in the image on the web page linked here:

 

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MG7500%20series/EN/BG/bg-component1100.html

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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