PIXMA MG6320

jeano19
Contributor

Getting status of ERROR.  No code either.  Have even reinstalled.  Nothing works. I do have internet connection.  HELP

1 ACCEPTED SOLUTION

Hi jeano19,

 

Please follow these steps:

 

 1.  Swipe the Home screen of your PIXMA MG6320 from left to right and then tap Setup (the wrench and screwdriver icon).

 

 2.  Tap Device Settings.

 

 3.  Tap LAN settings.

 

 4.  Tap Wireless LAN setup.

 

 5.  If "To start setup..." appears, select "To other connection methods" at the bottom.

 

 6.  Tap Standard setup.

 

 7. Select your wireless network from the list that appears.

 

 8.  Tap the screen to enable the keyboard and enter your wireless network password and tap Apply.

 

 9.  Tap OK to connect your PIXMA MG6320 to your network.

 

Once connected again, please follow these steps to reinstall on your computer:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 

 4.  Right click the Canon MG6300 series and left click on Remove device.  Repeat until all MG6300's are removed.

 

 5.  In the upper left corner, click on Control Panel (or the Back button).

 

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 

 7.  Click once on "MG6300 series MP Drivers" and then click Uninstall at the top.

 

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 

 9.  Once done, please reboot your computer.

 

When your computer restarts, we will reinstall:

 

 1.  Please use the following link:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

 

 2.  Click the Select button next to "MG6300 series MP Drivers Ver. 1.01".

 

 3.  Click the Download button.  The drivers will download.

 

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 

 5.  Double click "mp68-win-mg6300-1_01-ejs.exe" to begin the installation.

 

 6.  Follow the on screen prompts to reinstall.

 

Once the installation has completed, please attempt to print.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

10 REPLIES 10

No.  Here is the window I am getting when I try to print:

Pic of computer with an i above it, Canon TS6300 series - LPT1:

Printer not responding.

(the LPT1 looks suspicious.  I don't think I have seen that before.)

I have WiFi connection.

I ran Troubleshooter for this printer and it found nothing wrong.

Your turn.  JO

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