Well, my CANON MG6250 printer worked with my HP desktop computer running Windows 10. Then this computer was upgraded to Windows 11 and the said Canon printer still worked. So failing to be able to download the appropriate Canon driver on my new Lenovo laptop Ideapad 3 Slim 3 born with Windows 11, I decided to download the driver as my new laptop was operating with windows 10. It all worked and the Canon MG6250 printer is now happy printing out document from my WIN 11 laptop, which it apparently should not be able to do!
I think you should tell your clients in such a situation to try that instead of maybe forcing them to buy a new printer.
My second printer a Brother laser printer readily adopted the ability to also work with this new WIN 11 Lenovo laptop without any new driver download etc from its previous working win 10 environment. So if I had to be forced to buy a new printer due to the driver problem described in our email communication, I would not have bought a Canon printer but instead bought a Brother printer. So Canon would loose out of a purchase and possible making Canon a no go for all my future needs. That is not the best for your business.
Cheers, Jorgen Berg
