06-15-2024
07:05 AM
- last edited on
06-15-2024
09:44 AM
by
Danny
My ink absorber is full - I've over-ridden it many times and now I just get a 5B02 error - contact the service centre.
This is a cheap printer so I bought a new similar model to replace it so I can carry on using the ink cartridges - which are almost as expensive as the printer!
But now I can't get the old cartridges out. The printer will not let me get at them.
Any ideas how I can either get the printer to put them in a removable position?
06-25-2024 05:32 AM
Is anyone from Canon here? Can anyone help me resolve this issue? If I have to force it open, it will become a useless piece of landfill.
06-25-2024 09:30 AM
That unit isn't supported by Canon USA. We don't have any documentation on it. You'll need to reach out to Canon in your country for help. You can find Canon Global at https://global.canon
The documentation we do have on that error (for a different model) is HERE.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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