PIXMA MG3620 colors are off

[tullynally]

My Canon MG3620 scanner/printer suddenly went from printing bright colors to printing dull colors.  For instance red is now maroon (see image ATTACHED).  I even bought a new MG3620 scanner/printer but the printer still prints dull colors.  This indicates it is NOT printer but the ‘drivers(?)’  Could some update have messed things up?

[jrhoffman75]

Delete and reinstall the driver and see what happens. Have you run a nozzle check? 

[tullynally]

*sigh* Done all that and YES, THE DEVICE IS PLUGGED IN AND TURNED ON!

[jrhoffman75]

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@tullynally wrote:

*sigh* Done all that and YES, THE DEVICE IS PLUGGED IN AND TURNED ON!

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All caps posting is not appreciated - sorry that my trying to help you is an annoyance.

Can you post a phone a phone shot of the nozzle check?

[tullynally]

It was NOT ALL CAPS! Only one CAP in this part of the post; "*sigh* Done all that and..." Your apology accepted. Nozzle check is perfect but neither a scan or phone image comes out clear.

[tullynally]

Nozzle check is fine but when I print document colors are dark THUS (ATTACHED)

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[tullynally]

No error messages, Windows 11, USB, see image ATTACHED.

[tullynally]

Everything was fine then suddenly bright colors became muddy!

[jrhoffman75]

What are you comparing the nozzle check to?

Does it happen with all documents or just the one you posted.