11-08-2021 04:32 PM
Hello,
I have had this ongoing issue for months. I have sat down twice and ran through all advice I saw online on how to try to fix this issue and my printer is on a stable and secure surface. Every time I try to print the text comes out blurry, it looks like it is double printing over the same spot.
Advice would be appreciated as I am currently in grad school and I am sick of driving 25 minutes just to print. I have had it for over a year at this point so out of warranty.
I am on a macOS Big Sur operating system.
12-23-2021 03:50 PM
Hi,
If you have not done so, I recommend cleaning the encoder strip inside the printer. Double print can appear when there is a smudge on the encoder strip. Please click HERE for the cleaning steps.
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02-07-2022 12:06 PM
I was having this problem and tried everything. I feel so silly, however, my black and color cartridges were put in the wrong places. I put them where they belong and walla! My printer is back on track. This may help someone out there.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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