PIXMA MG3620 Printer Not Responding

[jshivell33]

I recently tried to print an email receipt with my printer, and the message "Printer Not Responding" came up on the small window for the printer. I tried re-installing the printer, but that didn't work. I tried to use phone support, but I no longer use the phone number I used to set up my account, so this forum is the only choice I have. 

I have a PIXMA MG3620 connected to a Windows Laptop

[normadel]

Did you try printing anything else besides the email receipt, before reinstalling the printer?  Printing an email is no different than anything else.