PIXMA MG3620 Printer Head off-alignment

[harrisr]

I ran BOTH manual and automatic Print Head Alignments as well as Nozzle Checks and other cleaning operations but nothing seems to be fixing the issue below. This is with a Canon PIXMA MG 3620 printer.

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
  - Have you installed the latest version of the Canon drivers & software from https://canon.us/G3270setup 
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[harrisr]

- No error messages
- macOS Sequoia 15.6
- Latest Canon drivers installed
- Printer connection by USB

[Patrick]

Hi harrisr,

Blurry printing can be caused when the encoder/timing strip inside your PIXMA MG3620 is smudged. Cleaning this will resolve the issue.

To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/s/article/ART162575

If the issue persists, your PIXMA MG3620 would require service.  If your PIXMA MG3620 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MG3620 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[harrisr]

Thank you Patrick.

Sadly cleaning the encoder/timer strip did not help with the print issues. Here's how it looks. There appears to be a blue-ish hue on the right side but it doesn't appear to come off with cleaning.

I also ran a Nozzle cleaning as it directed at the end of the article and it comes out as below (small cut across the bars).

[harrisr]

Is this something you can help with Patrick (see other response)

[Patrick]

HI harrisr,

Because cleaning the encoder did not resolve this issue, it would appear that your PIXMA MG3620 would require service.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.