PIXMA MG3620 Black not printing when printing with color

[miller4302]

I have an issue with my Canon pixima MG3600 series printer.

Situation: My color and black ink levels are both fine. If I print something that is only black and white like a shipping label it prints fine. If I try to print a picture or something with color on it, it will only print grey not black.

I have tried buying new cartridges, same issue! Do you have any other idea?

Thanks in advance. 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG3600 series.  The exact model number should appear on the front of the unit at the lower right. Any other details you'd like to give will help the Community better understand your issue.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

[miller4302]

MG3620

[Patrick]

Hi miller4302,

First, please load plain paper into your PIXMA MG3620 and print a test page.

To print a test page, please hold down the STOP button until the Error light blinks 1 time, then release it immediately.

Please scan or take a photo of that test page and attach it to your reply to this post.

Also, please let us know what version of Windows you are using.  If you are using a Mac, please let us know the version of the macOS is installed.

Did this answer your question? If so, please click the Accept as Solution button so that others may find the answer as well.