PIXMA MG3600 Series: Scanner won't scan

[pvzgg7h1]

I have a Pixma MG3600 series printer - it prints, it copies but it stopped scanning a few days ago; tried reinstalling My Image Garden software - will get to point that is says ready to scan, don't open cover and then nothing - have got a message that seems to say there is another scanner program open but I can't figure that out either. Not aware of any other system updates. Have to go to task manager to close it out. Help

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which model printer in the PIXMA MG3600 series. Which version of Windows or macOS you are using? How are you connecting? Exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[pvzgg7h1]

Windows 11; usb ports; was working fine and now seems to freeze at: Scanning... Preparing to scan... Do not open the document cover.