02-21-2023 11:53 AM - last edited on 02-22-2023 09:15 AM by Danny
I have replaced the ink cartridge twice, and I keep getting the support code 1401. On the printer itself there are two yellow lights the flash three times over and over. I have no idea what happened and how to fix it.
02-21-2023 12:04 PM
Thanks for posting!
This indicates the printer can't "see" the cartridge: CLICK ME
If you've replaced the cartridge with a new Genuine Canon ink cartridge, and you're still seeing the error, the printer may be malfunctioning.
While our Forum Community members are welcome to chime in, your product has been retired. Once a product is retired, the official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) may be removed from the Canon website.
To take advantage of Canon's innovative technologies, consider contacting our Canon Upgrade Specialists at 1-866-443-8002.
Have a great day!
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