PIXMA MG2920 Ink Cartridges suddenly not recognized

[Ckelly]

After printing two documents yesterday, the next two documents suddenly were blank pages. Today when I turn on attempt to print, I get a message that the ink cartridges cannot be recognized. Yesterday, I hadn't done anything with the ink cartridges when blank pages were "printed". Today, when I attempt to print, I get a message that the ink cartridges cannot be recognized and the Alarm Lamp, Blank Ink, and Color Ink lights are flashing. Both ink cartridges registered as being more than 50% full. Today I did remove and reinstall the ink cartridges but it didn't resolve the problem.

The black ink cartridge is not Canon but the color ink cartridge is. The ink cartridges were not installed in the last couple of months at least. I print a few times a months and haven't had a problem until yesterday.. 

Anybody else experience this? Any suggestions on what to do?

Thank you

[Danny]

Thanks for joining the conversation, Ckelly!

So that the Community can help you better, we need to know exactly which Canon printer model you're using and which specific ink cartridges appear to be giving you problems. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Ckelly]

Thank you. Yes, this information is important.

PIXMA MG2920, cartridges PG-245XL (generic) and CL-246XL (Canon)