PIXMA MG2522 print head alignment will not run

[robmm76]

I have just installed new printer cartridges.  Black and white and color prints look fine.

But I get a message telling me to run the print head alignment.  I printed the alignment page, placed it in the scanner and pressed the scan button but nothing happened.  The error light did not blink but is on solidly.

Now what do I do?

[Patrick]

HI robmm76,

Please follow the steps provide on this page to perform a printhead alignment with your PIXMA MG2522:

MG2500 series > Overview > Maintenance > Faint or Colors Are Incorrect > Aligning the Print Head

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[robmm76]

I followed the "steps."  Read my post.  What do I do now?

[Patrick]

Hi robmm76,

Please contact one of Canon's Technical Support Representatives for assistance with resolving this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG2522 and then click on the Product Support button to access your support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[robmm76]

Been there. Done that.  Read the articles. Dead end.

[robmm76]

Three days, still no answer.