PIXMA IP8720 Problem

[HST]

Hello,

I am trying to get my printer, a Canon Pixma IP8720, to print photographs correctly.  So far, nothing I do works properly.

I used to use Adobe's Photoshop Lightroom, but for the life of me, since upgrading to version 6, I cannot print at all there.   I now am trying to print files from the Preview program found in Mac OS (10.11.6). 

I want to make a Letter sized photograph.  In preview I select letter size, borderless, and then the landscape orientation.

Next I print and what comes out of the printer is neither a letter sized print nor in landscape format.  The photo prints in portrait orientation with 30-40% of the photo missing.  It's an absolute mess and I have no idea what is wrong.  All dialogue boxes are set appropriately so I cannot get past this.

Please offer me some suggestions to try!  I have wasted so much paper and even more ink that it's sickening.

Thank you VERY much!

[Patrick]

Hi HST,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.