PIXMA G7020 error code 5BOO

[paul4ut]

Where can if find an easy-to-follow step-by-step process for fixing this condition? Is there an app that does it automatically?

[Stephen]

Hello, and welcome to the Canon Community!

I see you've run into the frustrating Error Code 5B00 on your PIXMA G7020. I’m here to help you get this figured out and back to printing!

This code means your printer has stopped working, and here's the best guess we have for the issue:

• The Cause (Our Speculation): The 5B00 error is most commonly triggered when the waste ink absorber pad has reached its calculated life limit. Think of this absorber as a sponge inside your printer that soaks up the excess ink used during maintenance, like deep cleaning. The printer has an internal counter, and once it hits a certain number, it locks up to prevent any potential ink spills, which is a necessary hardware precaution.

Now, to answer your specific questions:

1. Where can I find an easy-to-follow step-by-step process for fixing this condition?

Unfortunately, there is no simple, step-by-step process for you to fix this at home.

The ink absorber pad is an internal component that is not designed to be user-serviceable. The protective lock-out that the 5B00 error activates cannot be bypassed by the end-user, as it requires specialized tools to address the physical full pad and reset the counter.

Because of this, the official next step is always to contact us for support.

We suggest one quick thing to try first, just in case:

• Try a Power Reset: Turn the printer off, unplug the power cord from the wall, wait about 5 to 10 minutes, and then plug it back in and turn it on. If the error clears, great! If not, you will need to follow the steps below.

2. Is there an app that does it automatically?

No, there is no official Canon app or software utility available to the public that can automatically reset the internal counter for the 5B00 error. The tool needed to reset this counter is proprietary and only used by authorized service personnel.

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✅ Your Next Steps

If the power reset did not clear the 5B00 error, please choose the option that fits your situation:

If Your Printer Is...	Your Best Option Is...	Details
Within Warranty	Contact Technical Support	They will conduct a quick phone triage and, if it is a covered warranty issue, arrange a Warranty Exchange for a replacement unit. Access support options through your My Canon Account:  canon.us/account
Out of Warranty	Contact the Upgrade Program Specialists	They will help you with a needs assessment for 2025 and recommend a modern replacement that fits, often at a discount. Call them: 866-443-8002 (Weekdays, 9 am to 6 pm ET)

I hope this helps get you back up and running! Let me know if you have any other questions.