PIXMA G7020 codes 5200, 5B00 and does not print

[Papajo39]

I'm using windows 11 on a Predator Triton 300 laptop. I have my PIXMA G7020 printer connected through wifi, so I can print any of my devices. Tried to print a document from my lap then my phone. The sound of the printer printing is there, NO INK on the pages. I've performed the troubleshooting for the 5200 code which consisted of turning off and unplugging the printer, basically rebooting. Filled ink tanks went to >Maintenance >Cleaning let it do its thing. Then went to INK FLUSH which takes about 8 minutes. Test print fine, but still no ink on the pages. Code 5B00 is the error code for the ink absorber that has to be changed out by an authorized Canon service tech because you have to have a special tool to remove it. I live a few minutes northeast of Rockwall, Tx.. If anyone can help me find the tool and part, I would be so grateful.

[Patrick]

Hi Papajo39,

It would appear that your PIXMA G7020 would require service.  If your PIXMA G7020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G7020 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA G7020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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