11-23-2023
12:08 PM
- last edited on
11-24-2023
11:19 AM
by
Danny
I received a Canon G7020 last night and on the top is says Ensure the box remains flat not turned upside down or on its side, as the printer may be damaged and the ink may leak. Well, UPS left my new printer on my deck and it was on its side. I have not opened the box yet I was wondering if this printer could be damage and I should return it? I have no idea how UPS carried this unit, upside down on its side to get it to me. Has any one had a problem with a printer that was handled like this was. Welcome any suggestions
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11-24-2023 05:48 PM
11-23-2023 12:31 PM
Greetings,
Thats a good question. I did not think mega tanks shipped with ink in already in their tanks, so the message on the box is confusing.
Contact Store Sales and Customer Service. They can confirm.
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~Rick
Bay Area - CA
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11-23-2023 10:11 PM
I did open mine and took off the tape. I have looked all over the machine but, I have not gone any further. I do not want to assemble the print heads and load the ink. I am waiting to see what others think.
11-24-2023 05:48 PM
I did the setup and the printer was not damaged
11-24-2023 05:58 PM
Greetings,
Makes sense. You cannot ship a printer with ink or cartridges installed. This would risk a shipping accident if tumped over or dried up inks.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
11-25-2023 02:59 PM
Why would Canon have the warning on the box about not turning the box upside down or on its side?
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