PIXMA G7020 Error 5B00... refuses to reset

[hayli]

So today we hit the infamous error 5B00 due to full ink absorbers. Long sotry short, we managed to find the ink absorbers, pull them out, clean them and put them back in their place.

The problem is that the printer absoluetely refuses to go into service mode. When we turn it on, it boots into the menu for all of half a second (enough to press any button ONCE before the error code shows its face and renders all buttons useless. The only thing that works is the power button.

Holding the Stop button never produces the alarm sequence, even after holding it for 5 minutes.

When the printer is off, holding the stop button and power button then letting go of the stop button and then pressing the stop button 5 times then letting go of the power button only turns the printer on regularly... which produces the error issue. We can enver get into service mode or hard reset the **bleep** thing.

Is there some other way we can force a hard reset?

[mnixon44]

A friend told me he took the printer apart, cleaned the ink sponge and internal parts, put the printer back together and it has been working ever since. Maybe try it rather than throwing a good printer in the trash.

[mnixon44]

A friend told me he took the printer apart, cleaned the ink sponge and internal parts, put the printer back together and it has been working ever since. Maybe try it rather than throwing a good printer in the trash.

[mnixon44]

A friend told me he took the printer apart, cleaned the ink sponge and internal parts, put the printer back together and it has been working ever since. Maybe try it rather than throwing a good printer in the trash.

[mnixon44]

More than 15000 copies. However, A friend told me he took the printer apart, cleaned the ink sponge and internal parts, put the printer back together and it has been working ever since. Maybe try it rather than throwing a good printer in the trash.

[SUSIE57]

Do you have the instructions or video on how to take the printer apart and change the pads?

[SUSIE57]

Hold the power button first then the stop button while still holding the power button, then push the stop button 5 times and let go of power button

[dwatts]

I, unfortunately, didn't have any success with this tip. It made my display screen turn black. The printer made the sounds like it was going to print, but it never would lead to that. I also tried holding the STOP button down for different periods of time prior to push it 5 times.  Thanks for trying!