PIXMA G7020 Auto Document Feeder Pulling Multiple Pages At Once

[uk-PA]

G7020 always grabs more than one sheet at a time. A 4 page set results in 3 pages scanned, etc. Only if I stand at the machine and hold the papers to allow only one to be fed at a time will it scan the complete set. Purchased new, approximately one year old, has not needed an ink refill yet.

[Patrick]

Hi uk-PA,

Because this issue is hardware related and may require service, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.