PIXMA G620 only prints gray pages when using the copy function/no text or pictures

[rogermack2]

Hello. I just received the Canon G620 Printer as a gift, and it prints pictures and text documents easily, even from a mobile device, via Wi-Fi. However, when attempting to use the simple copy function by placing a document face down on the scanner glass, it only prints gray pages (with no text or images). Any recommendations for fix?   Could I be missing something obvious, or could something be defective with my scanner/copy function?  Thank you in advance for your assistance.  

[ArthurJ]

Hi,

There could be a hardware issue with the scanning element. If the same thing happens when scanning, the printer will require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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