PIXMA G620 brand new turned itself off, wont turn back on

[hatingthis]

purchased this new.  had it about 1 week when it stopped mid-print sesson and turned itself off.  if I unplug it and plug it back in, sometimes it briefly turns on then back off.  anyone experience this and know how to fix it. 

[shadowsports]

Greetings,

Although failures like this are uncommon, it's possible.  I suggest you exchange it at the place of purchase.

[hatingthis]

thankyou for taking the time to respond.  I'm afraid this isnt as uncommon as you suggest.  reviews on line would suggest this is a shoddy product from a company with poor customer service.

[shadowsports]

Greetings,

Sorry you feel that way.  As you can see, I own several Canon products.  My experience with them has been positive with the devices I own delivering great performance.  On the few occasions I've needed help, their customer service has been helpful and responsive. 

I suggested that you work with the retailer for exchange.  If this doesn't work, contact support.  The printer has a 1 yr warranty.  

Start by registering your product:

MyCanon

One or the other of these options should get you a working printer. 😉