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PIXMA G6020 won't print blue

swflflam
Contributor
 
1 ACCEPTED SOLUTION

Accepted Solutions

I did an ink flush with tech support on the line.  Printer seems to be working.  I guess I need tp print something every day and not just batch things.

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swflflam
Contributor

the page would not let me add this 

Printer was fine then suddenly half way thru a page the blue started to disappear.  I've run cleaning cycles and nothing.   it would put the blue in the test pages but then it stopped that.

been running the same set up the last 9 months, windows 10 on a pc, wireless network.   I see a number of similiar issues posted and it doesn't sound encouraging.  Any help will be appreciated  thanks

Patrick
Product Expert
Product Expert

Hi swflflam,

To resolve this issue, please follow all of the steps provided on this page:

G6000 series > Maintenance > If Printing Is Faint or Uneven > Maintenance Procedure

If the issue persists after performing all of those steps, including an ink flush, your PIXMA G6020 may require service.  If your PIXMA G6020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G6020 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA G6020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

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Thanks   I've done all but the ink flush and it's still not working.  I guess I'll call  it's only printed 850 or so pages. rather disappointing

 

 

and support is only open from  9 to 6 et and I'll be out teaching.  Sigh  

I did an ink flush with tech support on the line.  Printer seems to be working.  I guess I need tp print something every day and not just batch things.

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