PIXMA G6020 - won't perform ink flush

[Brewerpaul]

This normally great printer is giving me trouble. I forget it's age but it's only printed 3800 pages.

A test page showed that a couple of colors weren't printing. I did a cleaning, no better. Tried deep cleaning and got the 5200 error code. Turned the printer off and unplugged, then replugged and restarted. Still couldn't do deep cleaning, same error code. I tried to do an ink flush (refilled the tanks to the top line), which the display said would take 8 minutes. After only a minute or so, the printer stopped making any noises, and the ink levels, which should have noticeably dropped, did not do so. Another test page was even worse than the others.

So, now I'm at a loss for what to try.  Any and all recommendations would be welcome. BTW-- firmware is up to date.

[Patrick]

Hi Brewerpaul,

Please perform an ink flush to clear the 5200 error.

If the ink flush stops before 8-9 minutes, please attempt the ink flush again without turning the printer off and on again.  If it stops early, "Maintenance / Ink flush" will appear on the display.  Press OK and follow the on screen prompts again to restart the ink flush.  It will complete this time.

More information regarding the 5200 error can be viewed here:

G6000 series > List of Error Support Codes > 5200

If the error persists, your PIXMA G6020 would require service.  If your PIXMA G6020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G6020 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA G6020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Brewerpaul · Accepted solution]

Somewhere I came across the fact that you can't do deep cleaning one right after another, that time has to elapse before doing it a second time. So, I performed a deep cleaning several times over the next day or two and the printing seems to be fine now. I never tried to do the ink flush.I will keep your solution in mind if this issue comes up again.