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PIXMA G6020 Not printing Black and white

Rich5
Apprentice

Hi I have a G6020 printer and it won't print black Ink from my computer it prints color and it prints black when using the copy scan and when I print photos and I also filled the black ink bottle to the top

3 REPLIES 3

Rich5
Apprentice

Hi I have a G6020 printer and it wont print black Ink from my computer it prints color and it prints black when using the copy scan and when I print phots and I also filled the black ink botttal to the top

Rich5
Apprentice
 

Stephen
Moderator
Moderator

Hello!
So that the Community can help you better, we will need to know more information:
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

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