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PIXMA G5020 Printer doesn't wake up and/or goes offline

lindsayla18
Apprentice

I have a Pixma G5020 printer connected to our home wifi network, and typically print from a Mac. About a month ago the printer began having problems completing print jobs. This seemed to coincide with a firmware update (it's now on firmware version 1.040).

Since the update, the printer doesn't always wake up when a job is sent. When I then press the power button, sometimes the job prints but more often than not my Mac tells me the printer is offline and the printer's LCD panel shows a small "x" in the wi-fi box.

The printer has also gone offline after running out of paper and the cassette being refilled. 

I haven't figured how to get the printer back online when this happens.Turning the printer completely off and back on again does not resolve the problem. Usually I just leave the printer alone for several hours and when I return it's online again. 

Is there a way to make sure the printer wakes up when jobs are sent, and also holds its wifi connection?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi lindsayla18,

Disabling IPv6 should resolve this issue.  To do this, please follow the steps in this article:

https://support.usa.canon.com/kb/s/article/ART174824

 

 

 

 

 

 

 

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