08-11-2024 02:42 PM - last edited on 08-11-2024 03:03 PM by James_C
I have a Pixma G5020 printer connected to our home wifi network, and typically print from a Mac. About a month ago the printer began having problems completing print jobs. This seemed to coincide with a firmware update (it's now on firmware version 1.040).
Since the update, the printer doesn't always wake up when a job is sent. When I then press the power button, sometimes the job prints but more often than not my Mac tells me the printer is offline and the printer's LCD panel shows a small "x" in the wi-fi box.
The printer has also gone offline after running out of paper and the cassette being refilled.
I haven't figured how to get the printer back online when this happens.Turning the printer completely off and back on again does not resolve the problem. Usually I just leave the printer alone for several hours and when I return it's online again.
Is there a way to make sure the printer wakes up when jobs are sent, and also holds its wifi connection?
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