PIXMA G5020 Poor Print Quality

[eightball298]

I hadn't used my printer in many months, and just tried to print some photos & the quality is awful. They are grainy and faded, where they used to be bright & high quality. The only thing that changed was time. I went through every maintenance/cleaning procedure multiple times with no change. The ink levels appear to be fine. Is there anything else I can try?

[Danny]

Thanks for joining the conversation, eightball298!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA G5000 series.  The model number should appear on the front of the unit at the upper right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[eightball298]

G5020?

[Patrick]

Hi eightball298,

When printing from your PIXMA G5020 is not as expected, please follow the instructions provided on this page:

G5000 series > Maintenance > If Printing Is Faint or Uneven > Maintenance Procedure

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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