PIXMA G4280 - can't set up because Printer Head won't move

[nemesis55]

Bought my 1st G4280-FEB 2025, but was having printing issues after it went thru an update.  Canon Support decided to send me a new G4280.  Plugged it in⚡, but i can't set it up because the Printer Heads won't move to the center when you open the Unit. (Support Code 1470)
I don't want to force them & I have searched online without a solution.  (solution keeps sending me to a page that says it will move to center automatically when you open the unit 😡😡😡
Any help?

[nemesis55]

Update:   I made another call to the Canon Warranty department and they said there is nothing I can do from my end (there is no latch to manually release the Printer Head Carriage)
They are sending me a new Pixma G4280 (my Third! ☺️)...........wish me luck.

PS:   I do appreciate the attempts to help by others in this thread.  (pls ignore my frustration)

[Spookum_arts]

This is exactly the same issue I’m having with my brand new G4270. 

Did you ever manage to fix it or did canon end up sending a new printer? 

[nemesis55]

No fix.  Call & make them send you a replacement. 

[Spookum_arts]

Thank you! I called today and they refuse to do anything so I’ll be returning it to Best Buy.