PIXMA G3270 Forever "Offline"

[JacyOnTheFly]

Hello all. I just purchased a Canon G3270 and it drops offline after a period of inactivity. The only way to fix this is to turn it off, wait, turn it on, wait...Please tell me there's an easy fix for this. I have a few days before my window of "return to sender" closes, and I'm about ready to pack it in. 😠

I am using a Lenovo Yoga computer, running Windows 10. Thanks for your help!

--Jacy

[shadowsports]

Hi JacyOnTheFly,

How is your printer connected and to what?  

Based on your description, I'm going to guess and say you're connected via a wireless network.

Please confirm the connection method when possible.  

[JacyOnTheFly]

Yes, a wireless network. And I just bought an extender, hoping that would help with connectivity in my home office, which isn’t near the router. Everything else seems to be working better, except the printer. 

[shadowsports]

Greetings,

Please start by assigning a static or reserved IP address for the printer on your router.  Restart the printer gracefully and ensure It's using the new IP address which you have assigned.

You can do this by pinging it from a command prompt or by entering the assigned IP address into the address bar of a web browser which should bring up the printers web server/remote UI.  

Once this is confirmed, remove the device from your computer, and uninstall its software.  

important restart your computer. 

Now install the printer as an IP printer.  Moving forward, your router will never assign the IP you assigned to the printer to another device, and your computer or any device that joins your network will be able to find the printer at its "destination" IP.  This is a common practice for persistent network devices and ensures consistent connectivity and reliability.

[JacyOnTheFly]

Hi again. I don't know how to do any of these things you suggested.

[shadowsports]

Hi, 

Let's start from the beginning.

Please tell me about your network hardware.  Who is the ISP?  (Internet service provider) Are you using  hardware they provided or your own equipment?  is the extender provided by them or did you buy your own?

Extenders can work, but sometimes people buy them without fully understanding how they operate or need to be configured.  

I'll try to help.  Your router is responsible for managing the pool of IP addresses it hands out to devices (WIRED OR WIRELESS) on your network. These IPs leased.  When a device requests a connection, the router says sure...  here is your IP.  The router then periodically checks back with the device to see if its still on the network and connected. If the device checks back in, the router says cool, you're still here.  If it doesn't hear back, the router assumes the device is no longer present and reclaims the IP.  (Puts it back into the pool of IPs it manages and hands out).  Problem: You haven't used your printer for a few days or maybe you had it turned off while you were out of town.  Router assumes that device is no longer present and reclaims the IP.  Now you try to print something.  The IP the computer thinks is valid is not.  Printer shows as offline, job fails.  This is why static IPs for persistent devices are important.

Extenders must be properly configured to ensure they are working in conjunction with the router.  Meaning, only one device can be responsible for managing, assigning and reclaiming IPs on your network.  

As I mentioned, assigning or reserving a static IP for a device on your network is done on your router. You have to log into it's admin portal and configure it there. This portal is the same one where you name the wireless broadcasts and specify the encryption key.  "JacyOnTheFly" would be a great wireless broadcast name. 😄.  If you can tell me the brand and model of your equipment, maybe I can point you to an instruction manual or guide.  Hopefully my description is giving you a little more understanding of the issue you are facing.  It's not something you have to manage.  It only needs to be set up once.  What you are basically doing is telling the router to give the printer IP (example) 192.168.1.x anytime and everytime it shows up or connects.  You can turn it off for a month and the router will never give another device it's IP.  Like an assigned parking space at the office.  It's always yours even if you come in once a week.  🙂

[JacyOnTheFly]

Good morning. So, my ISP is Xfinity and I have my own modem/router by Motorola. I wasn't sure if it was underperforming or if my wifi service was, so I recently bought a AC1900 Mesh extender by tp-link. According to its status, it's "working well". The wifi has never been strong in my home office. Now it's better with the extender. But my new Canon printer is having the same issues as my previous HP printer--offline, until rebooted. And my Canon goes offline after only a few hours of inactivity. I've added a pic of my modem. Thanks so much for your help!

-Jacy

[JacyOnTheFly]

I don't know if the photo was sent with my last reply, so my modem plus AC1600 router is Motorola MG7540.

[shadowsports]

Good morning ,

This information is helpful.  I'm also an Xfinity subscriber.  I have a similar setup, my own cable, modem and mesh system.  I'm using an Arris modem that doesn't have wireless or routing capability in front of a 4 node Asus mesh system.  I have a node in each corner. 2 upstairs and 2 downstairs.  Coverage is great, no dead spots anywhere.  

Is your TP-Link the RE-550?  This one

I'm looking at the specifications now.

[JacyOnTheFly]

Yes, that's the one I have.