PIXMA G3202 - Orange light flash 3 times

[krey]

I have been having the orange light next to the triangle icon blink 3 times.  I looked up the troubleshooting on the site which said this was a paper jam.  I've troubleshooted the error for paper jam and there is no paper in the printer any longer, however the orange light continues to flash three times continuously. I've tried unplugging and plugging back in but that does not resolve.  I've tried holding down the start buttons and other combinations of buttons to try and convince the printer that there is no jam with no avail.  

There is now no paper in the printer, and the button continues to blink saying there is a jam.  What can I do to get this to clear the error code?

[Patrick]

Hi krey,

Please follow the steps on this page from the manual to attempt to clear the error you are experiencing:

https://ij.manual.canon/ij/webmanual/ErrorCode/G3000%20series/EN/ERR/1300.html?ref=1300

If the error persists, your PIXMA G3202 would require service.  If your PIXMA G3202 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G3202 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA G3202 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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