PIXMA G3200 error messages and poor printing

[JMS1]

I bought a Canon Mega tank printer hoping it would save me money in the long run. I use it often to print b&w, and also photos. It worked fine one day, and the next when I went to print photos it only printed in black and yellow. (the tanks are full) I cleaned, deep cleaned, super deep cleaned and only black and yellow work. Got a message that the pad was full (no surprise!) then it started throwing error messages. One was B500, call technical support. The web site claims my model is elegible for a discount replacement, but when I call I just get hung up on because the products is out of warranty. I finally found the time to research this, after the black stopped working and I get alternate flashing alarm/power lights. Do these bulk printers often fail? Judging from what I've seen, they must?

[Danny]

Hi, JMS1!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[JMS1]

Sorry, it's a Canon Pixma G3200

[JMS1]

Put new pads in amd now alarm flashing 4x

[Hector]

Hello JSM1,

If the alarm light is flashing 4 times, it would mean there is something wrong with the print heads or they need to be reseated. You can try reseating the print head cartridges using the steps in the link HERE. 

If the reseating the print heads does not work, it would mean there is a problem with the print heads or there is a problem with the hardware on the printer itself. You can try contacting our parts department at 1-866-481-2569 to purchase a replacement print head. You can also click the link HERE to log into your Canon account to see what service options are available.