10-14-2023
05:35 PM
- last edited on
10-14-2023
05:39 PM
by
Tiffany
Printer dont print, first show code 5800, I made a head cleaning, after that show code 5B00 that said go to service repair, the Alarm light still flashing and stay without print. Please anybody knows what to do?
I dont know if I have to replace the print head and in that case which one buy.
10-16-2023 12:49 PM
Hi,
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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