PIXMA MG3620 - won't align

[rballister]

I have a PIXMA 3620 that I bought in November to replace one that I had for five years and worked well (until it didn't).  The replacement prints color fine, but when only using black and white there are obvious print alignment issues.  The photo shows what I am talking about.

I have run auto print alignment AND manual print alignment, and still get the same results.  Is there something else it could be?

Any info appreciated.

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

When you set your printer up initially, did you install the Canon software and drivers from our site via the link in the documentation in the box of your printer? If not, go ahead and install the software from https://canon.us/MG3620Setup 

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[rballister]

Stephen,

Thanks for your reply.

To answer your questions, 

No error messages.

Windows 11

Printer is connected via WiFi home network.  Only printer on the network.

Yes, original software was downloaded and installed from official Canon site.

Will of course reinstall if you recommend.

v/r

rob