PC not recognizing/finding scanner on TR8600

[cspagnoli]

i recently purchased a TS8600 printer/fax/scanner. I am connecting to my laptop (windows) with USB connection (because i was not made aware i cannot use wireless connection with 5g internet)

I downloaded the software for the TS8600 and it recognizes the printer, but when i try and set up to scan my computer is telling me it cannot find a scanner, even though it has found the TS8600 printer

[Danny]

Hi, cspagnoli!

So that the Community can help you better, we need to know exactly which version of Windows is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!