Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

[RobL]

Cannon Pixma MG5320 stopped working. I sent two pages to pring, the first printed then the light when tou on the ON button. Tried a lamp and there is power to the plug-in. But, no light when you press the ON button. Is there a breaker or something we can press to get it back to life. It is only 6 months old and was fairly expensive. I hate to think that it is dead for good.

[smoralesdesigns]

STILL NO WORD FROM CANON

[leticiagarza77]

I called Cannon and they told me I needed to get it serviced.  I live in a small town with no one within 4 hours to service it.  The printer is only a month over the year long warranty and they will not replace it at Wal Mart.  I have never had issues with cannon regarding my Mark iii, My lenses I purchase, nothing... but for some reason they will not replace this printer or at least send me a shipping label to ship it to someone to get fixed. Ive tried everything.  Invested in new cords, diff wall outlets and nothing.  The printer will not come on!

Very dissapointed in cannon

[Jenine]

Hello Leticiagarza77!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, we would like for you to send us an email to canonfriends@cits.canon.com. When sending the email please provide your contact information, serial number, and an estimated date of purchase.  

Thanks and we look forward to your email!

[tommcana]

if Cannon Pixma MG5320 not working contact canon shop.

[flynnston1]

I have the same problem... One day it's working, the next it won't turn on... My printer is just over two years old and barely used..... I bet it's cheaper to just get a new one than get this fixed..????

[Cezar1981]

I have the same problem now and I just bought this printer 7 months ago! Isn't that ridiculous?!! I called Canon customer support and they are even worse than the printer itself, they offered me no solution whatsoever. I will never buy Canon printers from now on.

[smoralesdesigns]

I'll be taking my business to Brother brand printers from this point forward.

[cjsebes]

My MG5320 is only about a year and a half old. I haven't even printed enough to go through two sets of ink carts. But today I went to turn it on and... nothing. Tried all of the snake oil remedies that were suggested here to no avail.

I've been buying Canon cameras for years. I buy my first Canon printer, and this happens? Sorry. Only have one chance to make a first impression. My next printer will likely not be a Canon.

[JasonP1]

I've had similar problems with my Pixma model - but I bought it online so I could send it back and have received my money back. I was satisfied with the Pixma printer, so I will try another model now - maybe I get lucky this time.

[mkoche]

Our MG5320 has apparently gone to Valhalla, no lights, no action, nothing.  It all started with a B200 error that kept the printer from printing anything.  Three hours of troubleshooting, calling Canon tech support (with no operator answering within the stated hours of their opening), and working on a number of possible solutions and finally, the printer just turned itself off and that's all they wrote.  It is only two years old (so out of warranty) and we have been supporting Canon through the purchase of ink cartridges. 

Reading through these messages and the lack of response from Canon, makes me wonder, if this is not the case for a class action suit.  How can a company despise its clients so much to sell them a clearly faulty product?  And then not even own up to it?  I think our family's relationship with Canon has just officially ended.